Something wrong with your Najm Accident report? Here’s the fix

Najm has an online service on their app and website for fixing or updating car accident reports — a huge relief for anyone who discovers that something in their Najm report is missing, incorrect, or unfair!

Did Najm get your accident report wrong? Here’s exactly how to fix it — and save yourself headaches with car insurance companies in Saudi Arabia.

How to fix Najm accident report online

• Log in to your account on the Najm app or website.
• Navigate to the My Services section.
• Look for and select the Adding and Updating service

Use Najm’s [Adding and Updating] service when…

1. The facts are not right, like..

Missing parties	The original report did not list all vehicles or drivers involved.
Missing damages	Damage visible at the scene was not included in the report. Adding this ensures the insurance company pays the correct repair amount.
Incorrect info	Basic details are wrong, like a wrong car number, incorrect driver’s names, or inaccurate insurance company information.

2. After renewing your expired licence

Car insurance companies in Saudi Arabia give drivers a 50-day grace period to renew an expired driving license after an accident, ensuring the drivers still have motor insurance coverage.

If you renewed an expired license, you must update the Najm report using this service. Otherwise, your car insurance company can legally ask you to pay them back!

Read all about it here in our Car insurance company wants its money back blog.

3. You’re unhappy with the mistake % in the report

If your disagreement is about the liability assigned to you, Najm’s online service also lets you request a formal review of the decision. This triggers an internal re-evaluation to check whether the initial assessment was fair and properly handled.

⚠️ Najm will not re-evaluate the % for any reason!

The officer didn’t explain WHY	meaning Najm officer didn’t clearly tell you why you were assigned the fault or which traffic rule you broke.
You were rushed	meaning the officer didn’t give you enough time to fully explain your side of the accident story.
Inaccuracies	Only when the insurance company refuses to pay (or is asking you to pay them back) because of wrong info in Najm’s report.

Final words,

When it comes car insurance claims, accuracy is everything. This is exactly what you’re supposed to do to fix things. Using this service can save you from major problems with car insurance companies, including claim delays, wrongful rejections, and getting less insurance.