How to Report a Car Accident to Najm on WhatsApp
Najm now handles many accidents through its “Remote Review” system, allowing drivers to report accidents directly through WhatsApp and finish the whole process online without having to wait on the road for them to arrive. You simply send your details, accident photos, and location through the chat. The service is available in English and Arabic, and has no impact on determining fault.
What is the WhatsApp number for Najm?
The WhatsApp number for Najm Insurance Services to report car accidents in Saudi Arabia is 920000560.
How to report a car accident to Najm on WhatsApp
1. Start a chat with Najm on WhatsApp
Send a WhatsApp message (e.g., “Hi”) to Najm’s number.
If you start the report through the Najm app, you’ll receive an SMS with a direct WhatsApp link to continue the process.
2. Select your language
Najm WhatsApp service offers full support in English and Arabic.
3. Follow the WhatsApp bot instructions
Najm’s WhatsApp bot will guide you step by step. You’ll need to:
- 🚗 Enter car details
- 📸 Upload photos (full scene + number plate + damage)
- 📍 Share your live location
4. Get a confirmation call from Najm
After submitting everything, Najm will assign the accident to a remote surveyor. You will get a call to “clear” you to leave the accident side, followed by an SMS with your report.
Who can use Najm WhatsApp service?
You can use the service if:
- One driver has valid car insurance at least
- The accident involves no injuries
- All parties are present at the accident scene
Note: If you’re not the owner of the car (eg, a family member, the bank, or your company), the WhatsApp chatbot won’t be able to find car details because your number doesn’t match the owner’s mobile number.
What to do if Najm WhatsApp service isn’t working
- Call Najm customer service 199033
- Call Moroor (993) for accidents involving injuries or hit-and-run.
Najm App (or WhatsApp) vs. Waiting for a Najm officer
| Feature | Najm App (or WhatsApp) | Najm In-Person |
|---|---|---|
| Wait Time | ~ 30 minutes | 1–3 Hours depending on traffic |
| Safety | Safer | Less safe |
| Process | Self-guided via WhatsApp | Manual inspection by Najm officer |
| Requirements | Valid car insurance, working internet & WhatsApp | Valid car insurance |
| Fault Determination | A remote Najm surveyor determines fault by physical inspection and statements. | Najm surveyor determines fault in-person based on inspection and statements. |
| Eligibility to Object | ✅ | ✅ |
What happens after reporting an accident on Najm’s WhatsApp?
Reporting the accident is only the first step.
- You will need to take your car to Taqdeer
- Then, use the report number to start your car insurance claim.
- Arrange for your car repair
Some insurers handle everything for you after an accident
Not all car insurance companies in KSA offer this level of service, but some companies offer a completely different experience when you get into an accident:
- They call you to check your safety before you’ve finished the Najm report.
- Pick up your car, handle Taqdeer, and deliver it back fixed.
- Order you an Uber so your day isn’t interrupted.
- And they will even pay for a replacement car while yours is being repaired.
Want this kind of VIP service from your car insurance?
Not all car insurance companies in Saudi Arabia offer this level of service.
And that’s the real difference. It’s not just about price, it’s about what happens when you need help after a car accident.
Don’t buy cheap car insurance; look for the best accident support
At wakeel, we bring quotes from the best car insurance companies in Saudi Arabia that offer you: free roadside assistance, replacement car, and better accident support.
FAQs: Reporting Accidents on Najm’s WhatsApp
The best way to contact Najm in Saudi Arabia for reporting accidents is through their app or WhatsApp number 920000560.
It can take anywhere from a few minutes to 3 hours, depending on traffic.
Yes, you can legally move your car after an accident in Saudi Arabia to avoid blocking traffic and for safety.
No. Najm still reviews the accident and determines fault normally.
You can object to Najm if you believe the fault decision is incorrect, even if you chose ‘remote report’ option.
Back To Top