SurveyPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. - Step 1 of 21What car insurance policy do you currently have?ComprehensiveTPLOthersNoneNextHow did you buy / renew your policy?Call center / agent callBranchCompany's websiteCompany's appComparison websiteComparison appPreviousNextWhich coverage mattered most in your decision for comprehensive insurance?Agency repairAuthorized workshop repairTheft coverageFire coverageUnknown accident coverageNatural hazardsCourtesy carPick your top 3PreviousNextWhat difficulties did you experience when filling out the insurance application form?Understanding how insurance cost is calculatedChoosing the deductible amountDeciding on the sum insuredSelecting add-ons featuresLarge number of required questionsPreviousNextWhat were your top 3 priorities when choosing your car insurance policy and company?Price and affordabilityCoverage optionsClaims and repair process efficiencyOther information about the insurance companyCompany’s reputation and online reviews (social media/ Google)Moror upload speed to issue/renew the IstimrahSelect up to threePreviousNextWhat kept you from buying comprehensive insurance?My car isn't worth muchComprehensive insurance is expensiveWorries about how comprehensive insurance handles car value over timeComprehensive insurance features are confusingI can pay for car repairs myself if there's an accidentShariah compliance concernsOtherPreviousNextHow did you share the required insurance documents?EmailWhatsappPhysicallyUploaded on the website/mobile appNone sharedOthersSelect all that applyPreviousNextWhat made your insurance purchase over the phone experience great?Clear policy explanationFast document deliveryEasy payment processSimple information sharingSpeedy policy issuanceBest priceResponsive customer supportOtherSelect all that applyPreviousNextWhat didn't you like the most about your experience?Unclear policy explanationDelayed document deliveryComplicated payment processComplicated information sharingDelayed policy issuanceUncompetitive pricingLong wait times to reach an agentOtherSelect all that applyPreviousNextWhat made your insurance purchase experience from a branch great?Clear policy explanationFast document deliverySimple information sharingSpeedy policy issuanceBest priceThe branch was excellent, service was fastConvenient and easy-to-reach locationOtherSelect all that applyPreviousNextWhat didn't you like the most about your experience?Unclear policy explanationDelayed document deliveryComplicated information sharingDelayed policy issuanceUncompetitive priceLong wait timesDifficulty finding or reaching the branch locationOtherSelect all that applyPreviousNextWhat made your insurance purchase experience on a company's website/app great?Easy-to-understand policy detailsMinimal questions needed for quotesSimplified data entryFast website / app performanceGuidance throughout the processPrice and affordabilityEasy payment processQuick policy deliveryOtherSelect all that applyPreviousNextWhat didn't you like the most about your experience?Confusing policy detailsToo many questions requiredDifficult data entrySlow website / app performanceLack of guidance throughout the processPrice and affordabilityComplicated payment processPayment errorOtherSelect all that applyPreviousNextWhat made your insurance purchase experience on a comparison website/app great?Easy policy comparisonMinimal questions needed for quotesSimplified data entryFast website / app performanceStep-by-step instructions answering policy questionsPrice and affordabilityEasy payment processQuick policy deliveryOtherSelect all that applyPreviousNextWhat didn't you like the most about your experience?Difficult policy comparisonToo many questions requiredDifficult data entrySlow website / app performanceNo instructions for answering policy questionsPrice and affordabilityDifficult payment processPayment errorOtherSelect all that applyPreviousNextUsing one word, how would you describe insurance? PreviousNextPlease select your genderMaleFemalePreviousNextPlease enter your agePreviousNextPlease select your cityRiyadhJeddahMakkahMedinaOtherPreviousNextWhich Insurance Comparison website/app have you used to issue your insurance policy?BcareTameeniGonsurePreviousNextWho is your car insurance provider?Al Rajhi TakafulTawuniyaEnayaMedgulfWalaaGulf Insurance GroupAl Etihad CooperativeArabian ShieldSAICOMalath InsuranceACIGSalamaArabia CooperativeGulf Union Al AhliaAl Sagr CooperativeAl AlamiyaAlimna Tokio MarineAljazira TakafulGulf GeneralBuruj InsuranceChubb ArabiaAmana CooperativeSubmit
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